Position Opening: Salesforce and Data Insights Analyst, Network Headquarters

The Salesforce and Data Insights Analyst plays a dual role at the intersection of platform administration and organizational intelligence. This position is responsible for maintaining and expanding the Hope Ignites Salesforce ecosystem while developing clear, compelling data visualizations that support data-driven decision making across the organization.  

This role serves a broad internal audience — from leadership and program staff to fundraising and development teams — translating complex data into actionable insights. The ideal candidate brings hands-on Salesforce administration experience alongside a genuine interest in data storytelling, with proficiency in Tableau (preferred) or Power BI. 

 We are looking for someone who takes ownership of the tools and data they steward, proactively identifies opportunities to improve how information flows through the organization, and is excited to grow in both platform expertise and data craft. This role also includes access to professional development opportunities as part of an ongoing commitment to your growth. 

We embrace AI as a tool to enhance human impact, improve efficiency, and uncover insights while maintaining the importance of human judgment, relationships, and creativity. 

Job Classification: Exempt, Full Time
Reports To: Director of Technology Services
Supervisory Responsibility: No
Work Format: Hybrid — St. Louis-based candidates expected in office a minimum of two days per week
Travel: Occasional travel may be required (up to 10%)
Salary Range: $66,000 – $70,000

• Serve as a primary Salesforce administrator, managing user accounts, profiles, roles, and permission sets for an organization of approximately 300 employees
• Configure and maintain Salesforce objects, fields, page layouts, workflows, flows, and validation rules Triage and resolve Salesforce support requests from team members across the organization
• Partner with internal stakeholders to understand business needs and translate them into scalable Salesforce solutions
• Support system integrations and third-party applications connected to Salesforce
• Maintain data integrity through regular audits, deduplication, and data quality initiatives
• Document configurations, processes, and system changes to support ongoing knowledge management
• Collaborate with external Salesforce and Tableau partners on projects, serving as an informed internal point of contact who comes prepared and uses partner time purposefully 

• Identify opportunities to expand and optimize the Salesforce ecosystem to better support organizational needs
• Participate in technology initiatives and platform improvement projects
• Participate in projects with external technology partners, coming prepared and contributing effectively to make the most of each engagement
• Stay current on Salesforce releases, features, and best practices, applying relevant updates proactively
• Actively explore and apply AI-enabled features within Salesforce and Tableau to improve efficiency, surface insights, and enhance the quality of our data work
• Contribute to the development of internal training resources and knowledge base documentation

We are looking for someone who is equally comfortable digging into a Salesforce configuration challenge and crafting a dashboard that makes data immediately legible to a non-technical audience. The strongest candidates will bring technical depth, curiosity, and a genuine desire to help the organization use its data well.

Successful candidates will:

• Approach both platform administration and data work with a problem-solving mindset
• Balance technical rigor with clear, accessible communication
• Take initiative in identifying and addressing gaps in data quality, system configuration, or reporting
• Be comfortable working across teams with varying levels of data fluency
• Demonstrate a commitment to continuous learning as tools and organizational needs evolve
• Bring a collaborative, service-oriented mindset to their work
• Maintain a security-conscious approach when managing user access and organizational data

Required

• 2–3 years in a Salesforce-focused role within a nonprofit environment
• Experience building reports and dashboards in Tableau, Power BI or similar tools
• Demonstrated ability to translate data into clear, decision-ready visualizations
• Strong analytical and problem-solving skills
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders
• Experience managing CRM data, including imports, deduplication, and data quality practices
• English language proficiency (written and spoken)

Preferred

• Experience with Salesforce Nonprofit Success Pack (NPSP) Strongly preferrred
• Tableau experience specifically (preferred over Power BI)
• Salesforce Administrator certification or advanced certifications (e.g., Advanced Administrator, Platform App Builder)
• Tableau Desktop Specialist or similar data visualization certification
• Experience in a nonprofit or mission-driven organization
• Familiarity with Salesforce Flows, Process Builder, or other automation tools
• Experience with data integration tools or connecting Salesforce to external data sources
• Spanish language proficiency (written and spoken)

Hope Ignites is committed to supporting the ongoing growth of our team members. This role includes access to professional development opportunities, including Salesforce training, community conference participation, certification support, and data visualization resources. We believe that investing in your expertise directly strengthens our ability to serve our mission.

While performing this job, the individual is regularly required to sit, stand, walk, talk, hear, see, reach with hands/arms, stoop, kneel, crouch, crawl, push, pull, grasp, and use repetitive motions. Individuals may also frequently lift and/or move up to 50 pounds of materials. Specific vision abilities include close vision such as reading handwritten or typed material, or computer/device screens, and distance vision such as reading a projector screen, and the ability to adjust focus.

This position requires a Background Clearance.

This job description is designed for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this job. Additional duties are performed by the individual holding this job and additional duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.