Position Opening: Systems Engineer, Network Headquarters

Hope Ignites is looking for a hands-on Systems Engineer to be the go-to technical resource for our infrastructure and end-user systems. As part of a small, collaborative technology services team, you will resolve complex escalations and deliver practical improvements across Microsoft 365, identity and access, endpoints, automation, backup and recovery, and networking for Network Headquarters and our affiliates. You will report to the Manager of Technology Services & Operations and coordinate with outside consultants. Documentation is central to this role: you will create and maintain the runbooks, configurations, and diagrams that keep our systems recoverable and our team informed. We are looking for an organized, execution-focused problem solver who communicates clearly.

Job Classification: Exempt, Full Time
Reports To: Manager of Technology Services & Operations
Supervisory Responsibility: No
Work Format: Hybrid with Required Days in Office in St. Louis, MO
Travel: Up to 10%, predominantly to Hope Ignites affiliate locations.
Annual Salary Range: $68,000 – $ 72,000 plus benefits

• Handle assigned support requests and technical escalations across identity, Microsoft 365, devices, security, and infrastructure, working in Jira Service Management and communicating status clearly.
• Investigate root causes and turn recurring issues into permanent fixes, automation, or self-service options, escalating to consultants or vendors when needed.

• Create and maintain clear, current documentation for systems, configurations, scripts, network diagrams, credentials, dependencies, and operational runbooks so any team member or consultant can pick up the work.
• Write knowledge articles, how-to guides, and incident and project notes, and update documentation as part of every fix, change, and project.

• Administer and improve Microsoft Entra ID, Exchange Online, SharePoint, Teams, and Defender under established standards and approved change processes, including multifactor authentication, Conditional Access, and security baselines.
• Support onboarding, offboarding, licensing, and permissions, and respond to phishing, compromised accounts, and other identity incidents.

• Engineer and maintain Intune enrollment, policies, application deployment, and patching for Windows and macOS devices.
• Build repeatable device setup processes and support team-member devices, office workstations, printers, phones, and conference room technology.

• Automate routine administration and support work using PowerShell, Microsoft Graph, Power Automate, and other approved tools.
• Support Single Sign-On, the Hope Ignites Application Launcher, and other integrations, keeping scripts, configurations, and runbooks documented and recoverable.

• Monitor supported infrastructure and respond to outages, endpoint threats, backup failures, and service-health issues, performing approved remediation and recovery.
• Contribute to disaster-recovery plans, incident runbooks, and vulnerability remediation, working with security consultants and partners and documenting findings.

• Serve as the primary internal technical coordinator for consultant-led network work, including Cisco Meraki, WAN, DNS, DHCP, ISP, wireless, and affiliate connectivity.
• Monitor network services, provide first response, and keep diagrams, configurations, and credentials current.
• Maintain and support the Hope Ignites VoIP platforms, such as Microsoft Teams and Dialpad, including troubleshooting and coordination with vendors.

• Lead or support infrastructure projects from design through testing, documentation, rollout, and transition to support.
• Coordinate vendors and consultants, provide technical input on risk and feasibility, and contribute to migrations, Copilot and AI-tool enablement, and other roadmap initiatives.

Required

• At least three years of experience in IT support, systems administration, infrastructure engineering, or a related role, including substantial Tier 2 or Tier 3 troubleshooting.
• Hands-on experience with Microsoft 365 and Microsoft Entra ID, including Exchange Online, Conditional Access, multifactor authentication, and access administration. 
• Experience managing Windows and macOS endpoints with Intune or a comparable endpoint-management platform. 
• Working knowledge of security operations, endpoint protection, backup and recovery, incident response, and business-continuity practices. 
• Familiarity with networking fundamentals, including firewalls, wireless, WAN, DNS, and DHCP. 
• A methodical troubleshooting approach, sound escalation judgment, and a consistent habit of documenting systems, decisions, and fixes. 
• Clear, patient communication with users, colleagues, vendors, and consultants across a wide range of technical comfort levels. 

Preferred

• Experience with PowerShell, Microsoft Graph, Power Automate, APIs, workflow automation, or systems integration.
• Experience with Microsoft Defender, SharePoint administration, or related Microsoft 365 security and collaboration services.
• Experience with Cisco Meraki, Jira Service Management, WordPress infrastructure, public-cloud storage, or multi-site technical support.
• Experience supporting a nonprofit, education, human-services, federated nonprofit, or similarly distributed organization.
• Relevant certifications, such as Microsoft 365 Endpoint Administrator, Microsoft 365 Administrator, CompTIA Network+ or Security+, or a Cisco Meraki certification.

• Occasional scheduled after-hours work for maintenance windows and infrequent unscheduled response to significant outages, security incidents, or other critical service needs.
• Occasional travel to affiliates and organizational events.
• Ability to lift, move, configure, and install technology equipment, with reasonable accommodation as applicable.
• This position requires a Background Clearance.

This job description is designed for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this job. Additional duties are performed by the individual holding this job and additional duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.